What data do we collect?
When you use our online services, contact us, place an order, use our online calculator tools, submit project requests, or subscribe to our newsletter, we may collect the following data:
Your domain name, IP address, and/or anonymized user identifier
Which internet browser you are using
The device and/or environment you are using
The origin of your visit to our website (such as through a Google search result, through our Facebook page, etc.)
Your surfing behavior and activity on our online services (such as what you look at on the website, what you click, how much time you spend on the website, etc.)
Your viewing of our online advertisements
Your user experience with our online services
Your full name
Your email address
Your telephone number
Your order history and payment details
How often you open our newsletter and whether you click on buttons and links to our website
Your entries into promotions, contests, or surveys
Any additional information that you directly provide to us (such as emails, phone calls, letters, online contact form information, personal information, etc.)
Our online services intend to provide information and to collect information only from those over the age of 18. People under the age of 18 are prohibited to provide any information on or through our online services. If we learn that we have collected or received personal information from a child under the age of 18, without verified parental consent, we will delete the information collected. We do not knowingly solicit or collect personal information from or about children under the age of 18, and we do not knowingly market our products or services to children under the age of 18.
How do we collect these data?
The way we collect these data depends on how you use our online services, contact us, place an order, use our online calculator tools, submit project requests, or subscribe to our newsletter. Some data is collected automatically as you interact with our online services. Other data is collected directly from you (such as information you provide for a specific purpose, request, etc.) or with your consent. Where required by law, we will obtain your consent for the collection and processing of your information (such as for the purpose of direct marketing). An overview of all possible ways in which data can be collected is listed below:
When you visit our website and accept cookies
When you create an account (such as for online tools etc.)
When you subscribe to our newsletter
When you contact us (such as via telephone, an online contact form, e-mail, postal mail etc.)
When you place an order, use our online calculator tools, or submit project requests
When you input data or information into an online tool or form
Why do we collect these data?
It is necessary for us to collect certain data. For example, we cannot contact you unless we have your e-mail address, name, or telephone number, and we need an address to which products can be shipped. In addition, we also collect certain data for marketing purposes. For example, you can subscribe to our newsletter using your e-mail address. An overview of possible reasons we collect your data is listed below:
To provide the products and services you request (such as quotations, recommended layouts, product samples, product literature, offers, calculation using online tools, project requests, our newsletter, etc.)
To process orders and ship products
To be able to contact you, for example, about orders or to answer questions when you have contacted us
To manage your accounts and provide you with support/customer service
To assess our existing or potential business relationship
To enforce our terms and conditions
To conduct sales and marketing activities, including, but not limited to, pursuing marketing prospects, conducting market research, evaluating our advertising effectiveness and managing our brand
To manage our business
To evaluate, operate and improve our business by enhancing our products and services, through the development of new products and services, managing the relationships with our customers, performing billing, accounting, auditing, reconciliation and collection activities
To provide you with the best and most personal customer experience
To improve your surfing and experience of our online services
How long do we store these data?
How do we protect these data?
What are your rights?
You have the right to know and/or view what data, if any, we have collected and to have it changed, updated, or deleted. You also have the right to withdraw your consent to the processing of your data at any time, but withdrawal of this consent may have consequences for current agreements between you and us. You can exercise these rights by submitting a request via email or phone call:
If you object to how we handle your data, you also have the right to submit a complaint to the Grievance Officer listed above.
How is your data shared?
Additionally, we may disclose personal information about you:
If it is necessary to a transaction or request you have made
If we are required to do so by law or court order
If we must comply with a legitimate legal request by a legal authority or government official
If we believe we must do so in order to prevent financial loss or physical harm
To establish or defend our legal rights or defend against legal claims
In connection with fraud or illegal activity, suspected or actual
Our website may contain links to third party websites, such as websites of authorized distributors, sales affiliates, third party service providers, etc. We do not control the content, security, or privacy practices on these sites, and we encourage you to review the privacy policies of each site you visit.