Disclaimer and Privacy Policy

When you use our online services, contact us (such as via telephone, an online contact form or e-mail, etc.), place an order, use our online calculator tools, submit project requests, or subscribe to our newsletter, we may process and collect your personal data.  This privacy policy explains which data are collected, how we store and use the data, and what your rights are with regard to your data.

What data do we collect?

When you use our online services, contact us, place an order, use our online calculator tools, submit project requests, or subscribe to our newsletter, we may collect the following data:

• Your domain name, IP address, and/or anonymized user identifier
• Which internet browser you are using
• The device and/or environment you are using
• The origin of your visit to our website (such as through a Google search result, through our Facebook page, etc.)
• Your surfing behavior and activity on our online services (such as what you look at on the website, what you click, how much time you spend on the website, etc.)
• Your viewing of our online advertisements
• Your user experience with our online services
• Your full name
• Your address
• Your email address
• Your company
• Your telephone number
• Your order history and payment details
• How often you open our newsletter and whether you click on buttons and links to our website
• Your requests
• Your entries into promotions, contests, or surveys
• Any additional information that you directly provide to us (such as emails, phone calls, letters, online contact form information, personal information, etc.)

Our online services intend to provide information and to collect information only from those over the age of 18.  People under the age of 18 are prohibited to provide any information on or through our online services.  If we learn that we have collected or received personal information from a child under the age of 18, without verified parental consent, we will delete the information collected.  We do not knowingly solicit or collect personal information from or about children under the age of 18, and we do not knowingly market our products or services to children under the age of 18.

 How do we collect these data?

The way we collect these data depends on how you use our online services, contact us, place an order, use our online calculator tools, submit project requests, or subscribe to our newsletter.  Some data is collected automatically as you interact with our online services.  Other data is collected directly from you (such as information you provide for a specific purpose, request, etc.) or with your consent.  Where required by law, we will obtain your consent for the collection and processing of your information (such as for the purpose of direct marketing).  An overview of all possible ways in which data can be collected is listed below:

• When you visit our website and accept cookies
• When you create an account (such as for online tools etc.)
• When you subscribe to our newsletter
• When you contact us (such as via telephone, an online contact form, e-mail, postal mail etc.)
• When you place an order, use our online calculator tools, or submit project requests
• When you input data or information into an online tool or form

Our online services may automatically record certain information through the use of cookies.  Unless you adjust your browser settings to refuse the use of cookies, our online services will issue cookies when you are on our website.  We may use analytics tools, such as Google Analytics, Hotjar, Facebook cookies, LinkedIn cookies, Google Ads, Microsoft Ads, and/or Microsoft Dynamics, which may use cookies and/or text files that are stored on your computer that allow an analysis of your use of our website.  The information generated by these analytics tools may be transmitted to a server of the provider of the respective tool in the United States, where it also may be stored.  In case of activation of the IP anonymization, these analytics tools will truncate/anonymize IP addresses within members of the European Union prior to storing.

Why do we collect these data?

It is necessary for us to collect certain data.  For example, we cannot contact you unless we have your e-mail address, name, or telephone number, and we need an address to which products can be shipped.  In addition, we also collect certain data for marketing purposes.  For example, you can subscribe to our newsletter using your e-mail address.  An overview of possible reasons we collect your data is listed below:

• To provide the products and services you request (such as quotations, recommended layouts, product samples, product literature, offers, calculation using online tools, project requests, our newsletter, etc.)
• To process orders and ship products
• To be able to contact you, for example, about orders or to answer questions when you have contacted us
• To manage your accounts and provide you with support/customer service
• To assess our existing or potential business relationship
• To enforce our terms and conditions
• To conduct sales and marketing activities, including, but not limited to, pursuing marketing prospects, conducting market research, evaluating our advertising effectiveness and managing our brand
• To manage our business
• To evaluate, operate and improve our business by enhancing our products and services, through the development of new products and services, managing the relationships with our customers, performing billing, accounting, auditing, reconciliation and collection activities
• To provide you with the best and most personal customer experience
• To improve your surfing and experience of our online services

How long do we store these data?

We store your data only for as long as is necessary for the purposes mentioned in this Privacy Policy, in accordance with reasonable business practices and applicable laws.   For example, if you unsubscribe from our newsletter, we no longer need your email address for purposes of the newsletter and your data will be removed from our mailing list.

How do we protect these data?

We take appropriate security measures (such as physical, electronic, and administrative safeguards) to protect any data we collect from unauthorized or inappropriate access.  We restrict access to information about you to those workers who need to know the information in order to achieve the purposes mentioned in this Privacy Policy.

What are your rights?

You have the right to know and/or view what data, if any, we have collected and to have it changed, updated, or deleted.  You also have the right to withdraw your consent to the processing of your data at any time, but withdrawal of this consent may have consequences for current agreements between you and us.  You can exercise these rights by submitting a request via email or phone call:

• Grievance Officer: K. Busuladžić
• Email us at data@esdecsolargroup.com
• Call us at +91 77150 22226or at +91 98675 56726

We do not sell your data to third parties.

If you object to how we handle your data, you also have the right to submit a complaint to the Grievance Officer listed above.

How is your data shared?

Generally, we will not share any data we collect with third parties except as outlined below.  For example, we may share your data with authorized business or support partners or third party service providers that, on our behalf, perform certain services, such as processing credit card payments, providing customer support and marketing assistance, performing sales analysis, supporting the functionality of our website, fulfilling your requests, management of contests, promotions and surveys, facilitating payroll, and communicating our newsletter.  These third parties will have access to your information to the extent needed in order to perform their services, but the third parties are not permitted to share or use your information for any purposes besides those outlined in this privacy policy.  We will never sell your data to a third party for the third party’s marketing use. We shall seek your consent before sharing your personal data with third parties.

Additionally, we may disclose personal information about you:

• If it is necessary to a transaction or request you have made
• If we are required to do so by law or court order
• If we must comply with a legitimate legal request by a legal authority or government official
• If we believe we must do so in order to prevent financial loss or physical harm
• To establish or defend our legal rights or defend against legal claims
• In connection with fraud or illegal activity, suspected or actual

Our website may contain links to third party websites, such as websites of authorized distributors, sales affiliates, third party service providers, etc.  We do not control the content, security, or privacy practices on these sites, and we encourage you to review the privacy policies of each site you visit.

We may use plugins, such as social share buttons or a like button (for example, for social media websites such as Facebook, etc.).  Plugins, including their loading, use, and operation, are governed by the third party’s privacy policy.

Does this Privacy Policy ever change?

We reserve the right to modify or supplement this privacy policy.  Please check this Privacy Policy periodically to inform yourself of any changes.